Refund policy
Return & Refund Policy
Last updated: March 11, 2026
Thank you for shopping with Family Drivn.
Because our products are made to order, we do not accept general returns or exchanges. Each item is produced specifically for your order.
However, we want you to have a great experience with our brand and will always work to make things right if there is an issue with your order.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email us at:
familydrivn@gmail.com
Please include:
-
Your order number
-
A description of the issue
-
A photo of the item showing the problem
If the issue is confirmed, we will either:
-
Send a replacement item at no cost, or
-
Issue a refund, depending on the situation.
Order Changes or Cancellations
Because items are made to order, we can only modify or cancel orders within 12 hours of purchase.
If you need to make a change, please contact us as soon as possible at:
Incorrect Size or Buyer’s Remorse
Please review product descriptions and size guides carefully before placing your order.
At this time, we are unable to accept returns or exchanges for incorrect sizing or buyer’s remorse, as all items are produced specifically for each order.
Shipping Issues
Family Drivn is not responsible for shipping delays caused by the carrier.
If your order appears to be lost in transit, please contact us and we will assist you in resolving the issue.
Contact
For any questions regarding returns or refunds, please contact us at: